Dental AI Receptionist

Built a conversational AI voice receptionist for multi-location dental practices. The system handles appointment scheduling, insurance verification, patient intake forms, and common FAQs with human-like speech. It integrates directly with practice management software (Dentrix, Eaglesoft) and escalates only complex cases to human staff. Handles 85% of calls autonomously, saving 40+ hours per week per location. The AI receptionist uses fine-tuned speech recognition trained on dental terminology — ensuring accurate understanding of procedure names, insurance provider names, and patient symptoms. Natural language understanding (NLU) models handle multi-turn conversations including appointment rescheduling, provider preferences, insurance carrier changes, and pre-visit instructions. Integration with practice management systems enables real-time calendar availability checks, automated appointment booking confirmations, SMS reminders, and insurance eligibility verification. A sentiment detection layer identifies frustrated or urgent callers and prioritizes them for immediate human transfer. Post-deployment analytics showed average handle time of 3.2 minutes, patient satisfaction scores comparable to human-staffed reception, and 40+ hours saved per week per location.